Our Hotel and Cancellation Policy


You can use your family room/apartment from 3 pm on the day of your arrival to 12 pm on the day of your departure.

Adjusted cancellation conditions to make it possible to plan your holiday risk-free

  • Up to 7 days before arrival free of charge (except during the Christmas holidays up to 30 days before see AGBH 2006)
  • 7 days before arrival or in case of no-show we charge 90 % of the total price. In case of late arrival or early departure we charge 90 % of the total price of the booked and not consumed nights.

    This is a special offer and is only valid for bookings until the officially declared end of the pandemic by the Austrian Federal Government.

    Subsequent insurance conclusion:
    If the insurance is NOT contracted at the same time as the holiday reservation confirmed, the cover for travel cancellation service starts 10 days after the insurance was concluded. Therefore, there is NO insurance cover during this 10-days period (except for accidents, death or natural hazards)!

    Cancellation insurance:

    All information on the Hotelstorno Plus insurance product (information sheet, description of services incl. conditions, conduct in the event of a claim), cancellation rights, complaint options and data use of Europäische Reiseversicherung AG can be found at http://hotel.europaeische.at/plus?AGN=10011081

    Please note that through booking, you accept our cancellation terms!

    Our general terms and conditions

    In addition to the limitations of liability in § 11 and 12 of our General Terms and Conditions, the following applies to the use of play and sports equipment at Hotel Sonnenpark (e.g. Bobby Car race track, climbing wall, bouncy castle, etc.):

    • The use of the play and sports equipment is at your own risk. Hotel Sonnenpark is liable exclusively to the legally mandatory and non-excludable extent.
    • Hotel Sonnenpark is not liable for damage caused by a third party to a user of the play and sports equipment. Furthermore, there is no liability for damage to property or personal injury caused by third parties not using the play and sports equipment carefully.
    • Any damage to play and sports equipment must be reported to Hotel Sonnenpark immediately.

    Cancellation of stay

    From our experience, we know that children fall sick easily which is why we strongly recommend you to get travel insurance. You can take out travel insurance at http://hotel.europaeische.at/plus?AGN=10011081.


    Cash, debit card, Mastercard or Visa


    Our prices include all taxes and duties except local tax (EUR 2.50 per night). The latter is being charged per person from 18 years of age.

    Points pass

    Please note that in the summer, Easter and Christmas holidays the points passes will not be redeemed without exception.

    Non-smoking policy

    We are a non-smoking hotel.


    No animals are allowed in the hotel.

    Good to know

    Have you met Sunny Bunny?

    No? Then it's about time! You will meet Sunny Bunny all the time at Sonnentherme Lutzmannsburg. Members of the Sunny Bunny Club additionally benefit from many perks and offers during their stay.


    [Translate to English:] Sunny Bunny

    Children’s workshops, offers and discounts as well as games are only a few of the benefits.


    The perfect gift

    Surprise your family, friends, colleagues or partner with a voucher for a visit to Sonnentherme Lutzmannsburg.


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